Terms of Service

1. Acceptance of Terms

By accessing or using the services, software, API, or website (collectively, the "Services") provided by Leveromate ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services. These Terms apply to all visitors, users, and others who access or use the Services.

2. Description of Services & AI Limitations

Leveromate provides custom-built AI automation systems, including lead capture, qualification, follow-up sequences, and booking engines. You acknowledge and agree that:

• AI Unpredictability: The Services utilize artificial intelligence, machine learning, and large language models (LLMs). While we strive for high accuracy, AI-generated responses may occasionally be inaccurate, inappropriate, or fail to understand context. We do not guarantee 100% accuracy in AI communications.
• No Guarantee of Results: While our systems are designed to increase conversion rates, we do not guarantee specific financial outcomes, revenue increases, or lead volumes.
• Beta Features: We may offer features labeled as "Beta" or "Experimental." These features are provided "as is" without warranties of any kind.

3. Client Responsibilities

As a user of Leveromate, you agree to the following:

• Compliance with Laws: You are solely responsible for ensuring that your use of our Services (including automated SMS, email, and voice calls) complies with all applicable local, state, national, and international laws, including but not limited to the TCPA (Telephone Consumer Protection Act), CAN-SPAM Act, GDPR, and CCPA.
• Consent: You must obtain explicit, legally compliant consent from your leads and customers before using our Services to contact them via automated systems.
• Account Security: You are responsible for safeguarding the password and API keys that you use to access the Services.

4. Fees, Payment, and Custom Contracts

Leveromate does not offer standard SaaS subscriptions. Our Services are provided through custom-built systems. Fees, payment schedules, and deliverables will be outlined in a separate Master Services Agreement (MSA) or Statement of Work (SOW) signed by both parties. Failure to pay fees in accordance with your MSA may result in immediate suspension or termination of your Services. All fees are non-refundable unless explicitly stated otherwise in your MSA.

5. Intellectual Property

The Services and their original content, features, and functionality are and will remain the exclusive property of Leveromate and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Leveromate. You retain all rights to your client data and the specific workflows configured within your account.

6. Limitation of Liability

In no event shall Leveromate, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content. Our total liability shall not exceed the amount you paid us in the past six (6) months.

7. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services or notify us in accordance with your MSA.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

9. Contact Us

If you have any questions about these Terms, please contact us at:
legal@leveromate.com